This Privacy Policy explains what information ElShaboury collects, why we use it, and how we share and protect it when you use the Website, create an account, place an order, contact support, or interact with our services.
Information we collect
We may collect your name, email address, phone number, shipping and billing address, account details, order history, support messages, device and browser information, cookie data, and payment verification data. We do not collect or store card details on our domain.
When we collect information
We collect information when you create an account, place an order, complete checkout forms, subscribe to updates, contact support, or use Website features that rely on cookies or similar technologies.
How we use your information
We use the information we collect to:
- Process, confirm, fulfill, and deliver your orders.
- Manage your account and provide customer support.
- Send order confirmations, delivery updates, payment status updates, and support replies.
- Improve our Website, products, services, and customer experience.
- Prevent fraud, secure the Website, and verify payment status.
- Request reviews, feedback, or service follow-up where appropriate.
- Meet legal, accounting, tax, and business obligations.
How we protect your information
We use reasonable administrative, technical, and organizational safeguards to protect personal information, including SSL where appropriate and restricted access to systems that contain customer data.
No online method of transmission or storage is completely secure, so you should also protect your login details and contact us if you believe your account has been accessed without permission.
When online payments are enabled, they will be processed through PayMob hosted payment pages. We do not collect payment card information on our domain, and we only use payment status, transaction ID, and related order references for verification and payment tracking.
Cookies and tracking
We use cookies and similar technologies to support core Website functions and improve the experience. These may include:
- Essential cookies for cart, checkout, account session, security, language, and currency preferences.
- Analytics cookies or scripts, if enabled.
- Marketing, advertising, or social media pixels, if enabled.
You can control cookies through your browser settings. Disabling cookies may affect cart, account, checkout, preference, or security features.
If you disable cookies
Some Website features may not work properly, including cart, checkout, account session, saved preferences, or security features.
Sharing your information
We do not sell your personal information. We may share information with service providers that help us operate the Website and fulfill orders, including PayMob for hosted payments, store couriers for delivery, hosting and backend providers, analytics tools where enabled, marketing tools where enabled, customer support tools, professional advisers, or authorities where required by law.
Your privacy rights
You may contact us to request access to, correction of, deletion of, or updates to your personal information, subject to identity verification and any legal, accounting, fraud-prevention, warranty, or order-record obligations that require us to keep certain data. You may also request account deletion by contacting us at support@elshabourywatches.com.
Retention and marketing choices
We keep personal information only as long as needed for the purposes described in this Policy, including order fulfillment, customer support, warranty, accounting, tax, fraud-prevention, and legal obligations. You may opt out of marketing messages by using the unsubscribe link where available or by contacting us.
Contacting us
If you have questions or requests regarding this Privacy Policy, contact us below.