This Shipping Policy explains how orders placed through the Website are prepared, shipped, and delivered.
Order acceptance
An order is accepted only after we confirm the order details, product availability, delivery information, and payment status where applicable. We may contact you before acceptance if any information needs clarification.
Shipping timeframe
Orders are shipped by store couriers within a maximum of 7 days after order acceptance for Cash on Delivery orders, and within a maximum of 7 days after successful payment confirmation for other payment methods when available.
Delivery area and address
Delivery depends on the address and service coverage available at the time of the order. Please provide a complete and reachable delivery address, phone number, and any helpful delivery notes.
Delivery attempts
Our courier may contact you to arrange or confirm delivery. If delivery cannot be completed because the customer is unavailable, refuses the order, or the address is incorrect, additional delivery attempts, cancellation, return, or fees may apply.
Delays
Some delays may occur due to product availability checks, public holidays, weather, courier capacity, force majeure events, or circumstances outside our reasonable control. We will do our best to keep you informed if a delay affects your order.
Receiving your order
Please inspect the package when you receive it before signing or accepting where possible. Contact us promptly if the item is damaged, defective, missing accessories, or different from what you ordered.
Refused delivery and wrong address
If a Cash on Delivery order is refused without a valid issue, or if delivery fails because the address or phone number is incorrect, we may cancel the order and may charge delivery, return, or reshipping fees.
Contacting us
If you have any questions about shipping or delivery, please contact us on support@elshabourywatches.com